The ABCs of RFPs: what CREs need to know about finding a landscape partner

If you’re a commercial property or facility professional, RFPs – Request for Proposals – will sooner or later fall within your task bucket.

As a procurement tool, RFPs can be a great leveler. But they also don’t tell the whole story; they can feel like tedious wheel reinvention for both parties, and when they’re ‘kitchen sink’ approaches – or ask for everything but, there is no room for differentiation.

We think there’s a better way.

With spring start-up season just around the corner, here’s our advice for tailoring your landscape services RFP to give you the best partner for the job.

Why RFPs can be a race to the bottom

Service companies that respond to RFPs essentially engage in a bidding way, ending up in a pool of contractors who compete on price. When landscape companies compete on price, it’s because they often look for cheaper options to deliver on apples-to-apples specs. The bad news for property and facility professionals who contract landscaping services through RFPs is that you get what you pay for – a hamster wheel of RFP-won contractors who cut corners on innovation to offer price instead of value.

We believe that value is a competitive advantage. When you eliminate value, you lose the upside value brings. In the ever-increasing, ever-complex world of collaborative service partnerships, an ill-conceived RFP can yield more problems than solutions.

How to make RFPs a win-win   

For both landscape services contracts and complex landscaping projects—those with upgrades, renovations, and performance and environmental improvements—a well-written RFP can be effective at filtering out weak players. To create a consistently good RFP and RFP process, think about shaping your RFP as an RFV – or Request for Value.

In addition to describing what you and your commercial property or facility needs and your expectations for delivery, include specs for your sustainability goals and context for what the landscaping itself will meet, such as: key site performance indicators for carbon neutral or LEED.  Include the ‘need to haves’ and the ‘nice to haves’, criteria for curb appeal and improved asset value, and communicate actual timelines with a realistic deadline for the contractor to respond.

Avoid generalities, proof-read for typos, edit for clarity, and eliminate redundant questions and contradictory requirements. If your RFP-issuing team is not clear on specs, risk mitigation, and expected outcomes, go back to the drawing board to make it better and tighter.

A cautionary note about AI-enabled technology:  When the RFP response process is automated, do the math.  While automation offers efficiencies and fills out things at a much quicker pace, the scope piece – when compared to non-automated bids – may not add up. Always double check to make sure you’re not getting apples-to-oranges.

If you’re looking to save cost, remember: low-bid doesn’t tell the whole story. The best return on investment will always be calculated by actual and perceived value, and the long-term value that comes from a strong relationship.

We do our best work when we work with people—face to face, building connections, friendships, and opportunities to gain trust.  Our advice? Use your RFP as a solid starting point. A way to open the door and start a conversation, and a way to make sure you’re getting more than a team of qualified vendors, but a strategic partnership where value is created and delivered every step of the way.

Spring is the time of renewal in nature and in the procurement office. If you’re renewing your contracts, seeking to find a new landscape partner, or interested in keeping the conversation going, give us a call.

We’re listening.

Contact President Bruce Moore Jr. (203) 316-5433.

Bruce Moore Jr. is a second-generation landscape industry leader and President of Eastern Land Management, a full-service commercial landscaping business serving the property and facility market in Fairfield County Connecticut and Westchester County New York.

Bruce is an active member of BOMA Westchester County and BOMA Southern Connecticut. He currently serves on BOMASoCt board of directors.

www.easternland.com

 

 

Landscaping is Changing the Conversation Around Green Real Estate. Top 10 things property people need to know.

January is Quality of Life month and with sustainability playing an increasingly more important role in how commercial real estate companies invest in green performance, the benefits of landscaping has emerged as an actionable priority.

From site design and infrastructure to LEED considerations to amenities and workplace wellness, new research suggests that nature will have the largest and most easily quantifiable impact on quality of life.

Here’s how:

  1. Health & wellness

The Covid pandemic flipped perceptions of workplace norms, leading to a rethink of the role air quality, natural light and quality outdoor space influences health and well-being. This has led to reconfiguring landscaped areas for outdoor conferencing and working, creating walking trails and bike paths for fitness, building out green roofs and terraces for encourage social interaction, and increasing the number of trees.

  1. Sustainability

As a philosophy and a practice, sustainability has influenced the built environment for years. But with concerns around extreme weather events, climate action planning and the need for increased environmental resilience, landscaping has become an essential key performance indicator for driving occupancy, higher rents, higher tenant retention and higher property value – all while reducing energy use, waste, and environmental impacts.

Getting up to speed. What’s next?

Nature, by way of landscaping and its ability to refresh and revitalize, is an unparalleled remedy to urban stress. When implemented in a way that also protects environmental health, the benefits to human health increase exponentially.  Ten things ELM can help you do now:

  1. Implement a water conservation and irrigation management plan, combined with low-water use landscape strategies and comprehensive guidelines for erosion control and storm water management.
  2. Reduce landfill waste through recycling and composting.
  3. Increase biodiversity, habitat health and plant life through best practices.
  4. Reduce chemical use.
  5. Improve soil health through mulching and microorganisms.
  6. Improve plant and pest management with biological controls, and beneficial insects.
  7. Create a long-range strategic landscape plan that includes ongoing landscape performance improvements.
  8. Transform underutilized areas into perennial meadows.
  9. Use advanced technologies for energy-efficiency and improved resource management.
  10. Create and maintain healthy and high-performing outdoor amenity spaces for people to spend more time in nature.

To learn more about how Eastern Land Management can improve quality of life through landscaping, contact company president Bruce Moore Jr. at (203) 316-5433.

Photo: Stamford Towers, Stamford Connecticut. A commercial landscape sustainably maintained by ELM for CBRE.

 

Landscape Staging is an Investment with Multiple Returns. Let’s start with flowers.

From high school seniors seeking an academic environment that supports campus life to parents looking for proof that their tuition dollars are well spent, nothing says ‘welcome’ and ‘value’ faster than a first impression.

Whether it’s campus tours, commencement, first day of school, or a photo shoot for marketing, landscape upgrades are the first line of defense when it comes to putting your campus’ best face forward.

ELM is an experienced partner at creating and sustaining exceptional outdoor spaces, and for nearly 50 years, has built a portfolio of expertise relied on to make your campus feel less like an institution and more like home.

10 ways to improve ROI:

    • Detailed flowers and beds
    • Annual / seasonal flowering plant combinations in school colors
    • Fresh mulch and compost
    • Shrub and small tree pruning
    • Recontouring dated and worn-out areas to freshen and revitalize
    • Infrastructure upgrades, stormwater and groundwater filtration improvements to reduce puddling, erosion and mud, and improve pedestrian safety.
    • Environmental improvements to meet master plan sustainability goals
    • Water management and conservation performance improvements
    • Revitalize athletic fields, donor-named buildings, theater courtyards, academic halls and common areas
    • Outdoor learning centers, classrooms, and event space

A well-maintained college campus helps raise enrollment. But it takes a dedicated commitment and skilled teams to keep grounds and landscape amenities at the highest standards.

For educational facilities looking to supplement inhouse landscape efforts or looking at outsourcing, ELM has flexible options.  These include contracting for need-specific assignments, supplementing and supporting in-house efforts, providing additional services for special events, or taking over the work.

ELM is specialized is serving New England campus environments. From landscape enhancements and amenities to full-service grounds support, water management and snow and ice removal, we are a strong commercial landscaping program for colleges and universities seeking cost-efficient and sustainable performance improvements.

For more information, contact Bruce Moore Jr, at 203-316-5433.

Photo: College of Health Professions, Center for Healthcare Education, Sacred Heart University, Fairfield, Connecticut.

 

Nature is Transforming Outdoor Work and Conference Space

If Covid-19 accelerated an interest in healthier buildings, then landscaping, and its ability to leverage the health benefits of nature, will be front and center in any master plan that defines how we bring people back to work.

Landscaping opportunities that lead to stronger returns are those that respond to sustainability concerns, including automation, green technology, operational and energy efficiency, climate resiliency, resource conservation, and safety.

At ELM, we’re not only on top of these trends, we’re driving them. Here are our top 7:

• Bring nature to work. Incorporate outdoor conference space, green terraces, green roofs and walls, indoor atriums, water features, container plantings, natural light, texture and foliage, for improved air quality and ventilation.

• Create wow factors. Add seasonal color, flowering perennials, foliage texture for curb appeal, and native and adaptive plants to save water and maintenance.

• Dress it up. Prepare beds with fresh mulch, prune trees and shrubs, cull diseased and infested plants, power wash outdoor surfaces, eliminate weeds and unwanted plants.

• Invest in smart technologies. Upgrade irrigation infrastructure to offset water as the fastest growing utility expense. Invest in smart water technology to support and encourage conservation, and improved groundwater and stormwater filtration and management systems to support water quality.

• Renovate hardscape, pathways, paved surfaces, terraces, decks, and outdoor built elements to repair winter wear and tear, improve safety and manage risk.

• Add tenant amenities such as outdoor Wi-Fi, green roofs, LED lighting, outdoor television, dining areas, bocce ball, putting greens or jogging and bike paths.

• Replace underperforming turf with drought tolerant native plants and meadow-style perennials to improve aesthetics; invest in tree cover, rain gardens and bioswales, and permeable surfaces to improve environmental health and water and air quality.

Commercial properties with well-engineered landscapes and green site systems reap savings, financial incentives (tax credits, rebates and stormwater/irrigation credits where applicable), reduced life-cycle and maintenance costs, reduced flood damage, and reduced water bills, while also creating measurable value for property owners and tenants both.

If you’re looking to innovate, meet sustainability and LEED credits, or transform your building’s underperforming outdoor areas into functional conference space, contact Bruce Moore, Jr., president, at ‭(203) 316-5433‬.

When There’s No Margin for Error, a Quality Audit Can Be Your Best Return on Investment.

ELM’s landscape quality audit program is the gold standard in plant performance management. Because you can’t manage what you can’t measure – in business or in landscaping – we believe that a real-time assessment of plant issues and discrepancies is the best way to measure quality and improve the way your landscape looks, and the way its systems function.

When assessing quality, we consider intangible benefits like green systems efficiency, sustainability metrics, and ways to make the care of your plants, trees and soil structure more environmentally-responsible.

The first step in our program is to estimate total cost and benefits, count everything that is directly associated with your landscape, including hardscape and infrastructure elements, and factor in qualitative benefits such as: does this landscape add asset value, how can we make this site more productive and efficient, and where are missed opportunities for continuous improvement?

When key business objectives are driven by quality, we know that there is no margin for error.

If you’d like to learn more about our landscape quality audit and how we can improve your landscape’s ROI, contact President, Bruce Moore Jr. at 203-316-5433.

It’s Budgeting Season. Three Landscape Trends Re-shaping CRE Outdoor Space

In early 2006, if we were to tell you that your lawn would be mowed by a robot, that the cloud was not a delivery system for rain, and that your sprinklers would be controlled by your iPhone, you would have said, ‘what’s an iPhone?’ 

Because in 2006, the device used by more people in the world than any other, did not exist.

Thirteen years ago, when Apple introduced its smartphone, even the most progressively imaginative among us failed to imagine that a pocket-sized digital tool would have the power to change the nature of our lives and create a boundary-less generation of professionals that could work from anywhere.

Big data, the internet of things, automation, video conferencing, smart technologies and collaborative platforms are, today, all part of landscaper’s tool kit.  

Here are three ways we’re using those tools to partner with commercial real estate professionals to drive continuous improvement.

Making outdoor space the new value-add.

Park-like settings, green spaces, shade tree allées and trails – the functionality of a facilities’ exterior landscaped footprint – are being re-configured to accommodate socialization, benefit health and safety, and create a new way of working and learning outside.

As schools move classrooms outdoors, restaurants expand patios, and health care promotes the therapeutic value of healing gardens, property and facility managers are also looking for opportunities to use outside space as an amenity that can contribute to the wellbeing of their workforce, as well as drive tenant retention.

Our landscape upgrade strategies deliver long term benefits in quality and flexibility, both in use and configuration, with smart technologies to enhance connectivity, and the revitalization of plant material to promote biodiversity and drought tolerance.

Optimizing pedestrian flow as the new outdoor amenity.

Pathways, border areas and buffer zones, plazas, walking corridors, sidewalks, bridge crossing, corners, lighting – landscaping is one of the best ways to control pedestrian flow and safety.  

From proper grading and drainage to hazard management, flow is more than social distancing. Having sufficiently wide, clear pedestrian paths that minimize risk and public space that’s risk free is a security priority. Especially in winter.

Prioritizing green tech as the new way forward.

Being ‘green’ gives property/facility owners and managers a number of ways to save on landscape costs due to tax breaks, incentives or others credits provided by utility companies or federal or state governments. 

And because landscaping is more about the environment than ever, building green tech into landscape’s infrastructure not only qualifies for LEED and green credits, but offer solutions that contribute significant savings to bottoms lines.

From corporate Class A to outdoor classrooms, increasingly sophisticated landscape technologies, biodegradable sanitation and smart sensors are changing the way properties become eco-friendly, energy-efficient and sustainable. These include, innovations in stormwater management, green roofs, water conservation programs, rain gardens and bioswales. 

ELM is not only leading improvements in commercial outdoor space, but building a better platform for service through enhanced communication, accelerated response and delivery, and aerial mapping for site improvements.

To learn more, contact ELM President, Bruce Moore Jr @ 203-316-5433.

Summer 2020 Outdoor Watering Schedule Returns for Darien, Greenwich, New Canaan, Newtown, Stamford and Westport Connecticut

With summer’s high water demands and another year of below average rainfall, large portions of Connecticut are experiencing and extended dry conditions and near record water demands, and Southwest Fairfield County has been classified as drought sensitive.

As a result, Aquarion Water Company has placed a mandatory irrigation schedule for its customers in Darien, Greenwich, New Canaan, Newtown, Stamford and Westport, Connecticut. The schedule limits landscape irrigation systems to a maximum of twice weekly.

Here’s how it works:

  • Twice-weekly restrictions will apply to both in-ground systems and above-ground sprinklers. 
  • Drip irrigation systems, soaker hoses and manual watering are exempt.
  • Aquarion Water Company customers can file for a variance to allow for additional watering time if the property is: 1) larger than two acres or 2) qualifies as an irrigation-efficient by utilizing smart weather-based irrigation controller technology.

ELM’s water technology meets exemption criteria:

ELM’s water and resource conservation program includes a strategic partnership with Weathermatic®, a global leader in digital water technologies. This means ELM has the water conservation tools commercial property managers need to advance irrigation efficiency, collect real time water data (quantity and quality), and use that data to save water and cost.

Eight ways to conserve water outdoors:

  • Create a drought-tolerant landscape plant palette.
  • Enhance soil hydration through mulching, amendments and hydrogels
  • Convert underperforming turf to meadows with perennials and ornamental grasses.
  • Adopt digital innovation technologies to improve water use performance.
  • Make sure that your irrigation system is part of your building operation’s financial dashboard system.
  • Install smart water technology, to manage water distribution, gauge irrigation requirements, and save on water costs.
  • Use proper irrigation methods to improve system efficiencies. 
  • Install pressure-regulating devices, which apply water directly to plants, and high-efficiency nozzles or other devices, such as drip system alternatives, as conservation measures.

ELM’s commitment to conserve water is a corporate strategy to manage your water better and manage environmental resources better. Learn how your journey toward intelligent water use can be expedited through smart water technologies and what steps you can take to be in compliance with water mandates.

Contact Jamie Gorton,ELM’s resource conservation expert at 203-316-5433. 

Welcoming Students Back. A landscape blueprint for campus health & safety

Schools are reopening for summer in Connecticut with restrictions for health and safety. Among these are guidelines for health and safety and protocols for precautions to prevent the spread of Covid-19.

We are privileged to work with some of the finest educational institutions in our region and are prepared to take on responsibility to help them ensure the health and safety of their students and staff.

Based on state and federal guidelines and our current understanding of infection control measures, our campus health and safety program now includes a broad range of services that mitigate risk, improve logistics, functionality and delivery, and ensure that school landscape and grounds are sustainable and healthy from the ground up.

  • Athletic fields, high-performance turf installation and care
  • Complete outsource landscape and grounds maintenance package available
  • Custom on-site service schedule
  • Disinfecting and sanitizing services
  • Hardscape construction, renovations, rehabilitation of walkways, and outdoor amenities to meet social distancing requirements
  • Horticultural services
  • Lighting
  • Non-toxic plant health care program
  • Plant disease and pest control
  • Sanitizing and disinfecting services
  • Seasonal color, perennials, gardens for school garden clubs
  • Snow and ice management
  • Stormwater management/bioswales/drainage and grounds stabilization
  • Tree care
  • Uniforms and PPE protocols, and enhanced health and safety training
  • Updated equipment safety and functionality procedures and training
  • Vector-borne disease control, and mosquito/tick habitat reduction
  • Water conservation, water audits, smart irrigation technology and water management

For information on getting your campus ready to welcome students back, to disinfect, deep clean, spruce up your grounds, or upgrade irrigation and drainage, contact ELM President, Bruce Moore Jr., at 203-316-5433. 

Or email at bmoorejr@easternland.comto learn more.

ELM is a full-service landscape and snow and ice contractor, licensed and bonded in the States of Connecticut and New York. 

Photo: ELM is proud to be full-service landscape partner to Sacred Heart University Fairfield County Connecticut.

Let’s Get Re-Building. Tips to make your post-Covid landscape a healthier space to live, work and play.

Making our environment healthier for everyone is likely to be an upside of post-pandemic recovery.

From oxygen-producing street trees to broader walkways and wider spaces, here are ten ways commercial property owners and managers can rehabilitate commercial sites to be more resilient and safer spaces for all.

  1. Widen pedestrian plazas to enable people to spread out.
  2. Construct and protect bicycle paths.
  3. Renovate public gather places, dining terraces, common areas.
  4. Transform underutilized hardscape into landscaped spaces.
  5. Reclaim underperforming landscape areas into broad corridors.
  6. Introduce wide walking trails and sidewalks with lighting, shade trees, and habitat and vector-control buffer zones.
  7. Eliminate redundant landscape infrastructure systems, such as old irrigation grids, and introduce automation and advanced technology to improve cost, eliminate waste and improve resource management.
  8. Optimize amenities as flexible public spaces.
  9. Integrate natural systems, riverbeds, estuaries, habitats, transit areas, medians, and parks at all scales to create a sense of community.
  10. Activate a multi-functional landscape plan that adheres to healthy living/working guidelines and new interaction and safety norms.

Our high-performing teams have been respected members of the integrated landscape design-build and landscape maintenance community for more than 40 years.

Working with general contractors and builders, and directly with building and facility owners and managers to improve project delivery and cost, our full-service framework offers a multitude of ways to get started.

Contact Bruce Moore Jr. at 203-316-5433 or email at bmoorejr@easternland.com.

ELM is licensed and bonded in the States of Connecticut and New York. 

From the Commercial Centers of Metro New York to the Business Communities of Connecticut, ELMs Diversity of Capabilities is on Full Display

In a new corporate video launched today, the impact of ELM’s team mission shows how having a clear purpose and working together maximize our potential to deliver meaningful customer service.

When building teams, ELM seeks people who have great talent, energy and ambition, but also a blend of strengths, functional skills and the capacity to perform around aligned values. 

“Our new video reflects collaboration and choreography at the highest level,” said company president, Bruce Moore Jr. “Commitment to each other, to our clients, to our organization’s bigger picture, and to continued growth as professionals are characteristics of who we are as a company and as a brand.  As we’ve learned and practiced since our company’s founding more than 40 years ago, when we enhance each other, success will follow.”

Check out more meaningful customer service through teamwork video here: