Communication means everything. Especially when it comes to client service.
But is there such a thing as too much information?
There are many ways information overload can make things worse. Mostly when we try to do too many things at once, roll out too many ideas or action plans, or there’s just too many layers between the critical and the fluff.
Because last year’s Covid-crisis had us feeling like we were building the plane as we were trying to fly it, this year, we’re taking a targeted approach to make sure you get what you need, what you want and what you expect without a lot of time wasted on the ancillary.
Whether you need real-time emergency information, help on technical issues or assurance that something’s either done or on its way to completion, we know that for you to have confidence in us and feel better about working with our team, we need to empower and deliver the smartest way to do that. And it starts by our commitment to be better listeners.
Moving forward, we are as eager as you are to personalize our interactions with you and demonstrate our team’s commitment to being reliable, relatable and ready to hit the ground running. And understand the ins and out of your businesses as well as you do.
Our area managers will continue to be your go-to for solutions and opportunities to get stuff done faster and better than ever before. And when you need extra muscle, we have some really smart folks skilled at untangling the toughest knots.
At ELM, we believe that client service is embedded in our action as well as our voice, but only through seamless communications can we build a professional connection between you and our service teams, save you time and frustration, and ultimately win your loyalty.
Let’s talk. Contact President Bruce Moore Jr., at 203-316-5433.