In the book, The Amazement Revolution, there’s a concept related to employee experience called F.U.N., an acronym for Fulfillment, Uniqueness and Next, that draws a statistical link between a fun-at-work engaged team and their ability to deliver a better customer experience. In other words, companies that score high marks in employee happiness, score equally high marks in customer satisfaction.
In 2024 alone, we had over a 95 percent employee retention rate. Our customer retention numbers were just as strong at 96 percent.
For a relationship-focused company like ELM, long lasting relationships make sense. And not just for business; many of our long-term clients and employees have also become friends.
“If we want to lead in loyalty and trust, nothing is more important than having a deep bench of smart, knowledgeable and passionate people who can take our business to the next level,” said ELM CEO Bruce Moore Jr. “Whether we’re hiring from schools and colleges, or recruiting from our local communities, we look for character — not just what people can achieve or their degree or last job title, but what they’ve learned from life and how their experience can help them serve others”
Having a trained, competent team is a plus. Our technical staff is certified in their specialties; our snow pros have received advanced certification and training in winter technologies and safety and risk management; our horticulturists are educated in the art and science of plant health; and crews across our service lines – water management technology, irrigation, tree and turf care, and landscape maintenance – are aligning their skills and competencies to our client’s needs.
As our business has grown, there has never been a time when we’ve felt that there is so much more we can do. With our 50th year in business only months away, our promise will always be one where relationships come first. where emotional bonds matter, and where genuine, authentic people-driven moments create lasting value.
To learn more about ELM’s culture of excellence, our commitment to best-in-class personal service, and our commitment to have a positive impact on the lives of the people we serve, contact CEO, Bruce Moore Jr., at 203-316-5433.
